Wedding Cake Terms & Conditions
All sales made by Wild Autumn Cake Couture are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything you don't understand please feel free to contact me: autumn@buttercreamblossoms.co.uk.
1. Consultations
1.1. Consultations are by appointment only for wedding cakes. Appointments can be made by email, phone or using messaging service on Instagram or Facebook. Appointments last for approximately one hour, via Zoom.
1.2. Cake tasting boxes will be sent out following your consultation and are charged at £40 plus postage. The box will contain your pre-requested cake flavours and fillings, plus a sample of white chocolate ganache. This cost is in addition to the cost of your wedding cake.
1.3. You can call or email me if you need to discuss any aspect of your cake before making a booking. Bookings can also be made over the phone or by email without a consultation.
1.4. During our consultation we will plan the design of your cake. This design remains my property unless the booking fee has been paid, after that I will send a copy of the design to you. Unfortunately, you cannot photograph the design during the consultation unless the booking fee has already been paid.
1.5. Please advise of any allergies or specific dietary requirements when booking your consultation.
1.6. Please note, for 2026 the minimum order for hand-sculpted chocolate ganache wedding cake bookings (not including delivery or cake stand hire) is £1,100. For dates further ahead than 2026 the minimum order value is subject to change.
2. Booking fees
2.1. All wedding cake orders require a non-refundable booking fee of £250. For cake orders with less than 8 weeks’ notice the full cost of the cake must be paid at time of booking.
2.2. All booking fees must be paid within 7 days of the booking form being sent; dates cannot be held open without the booking fee. After 7 days, if no fee has been received then the event date will be released and another booking may be taken, which may mean I am no longer able to accommodate you.
2.3. All orders are only confirmed when the booking fee has been paid. Please note that all booking fees are non-refundable and are only transferrable in certain circumstances. See ‘Section 16’.
3. Payment schedule
3.1. Once the cake design has been finalised. The final payment is due 8 weeks before your event. The payment due date will clearly be stated on the booking form and a reminder will be sent a week before the final balance is due. This is then non-refundable in the event of a cancellation.
3.2. If the final payment is not received 8 weeks before your event, then I reserve the right to cancel your booking. The booking fee paid to secure your date is then non-refundable and non-transferable and I may no longer be able to accommodate your booking.
3.3. Unfortunately, I do not offer the option to pay in installments or by credit or debit card. All payments are to be made by BACS transfer to the following account:
Account name: Autumn Pritchard-Barrett
Sort Code: 60-83-71
Account number: 84687582
4. Cake details
4.1. Once the booking form has been sent, please review all the details carefully, paying particular attention to cake tier sizes, flavour choices, spelling of names, allergen information, delivery time and contact numbers. Please advise me of any changes as soon as possible.
4.2. The cake will be made according to the booking form and therefore it is imperative that all details are checked carefully. Any errors not picked up on the booking form before the cake is made will not be considered to be my error.
5. Decorative items supplied by third parties
5.1. I cannot be held responsible for delays on items being supplied from other companies e.g., cake toppers, special order cake stands etc.
5.2. If a bespoke cake topper or stand is required, please give at least one month’s notice to order it but ideally longer.
5.3. The cost of any cake topper or other decorative item will be payable in addition to the cost of the cake, including any postage and packaging costs.
5.4. I will notify you by email to confirm that the item(s) have arrived safely. In the event that the item(s) are unavailable to order for whatever reason, I will notify you with one months’ notice, and provide you with a suitable alternative, if applicable. This will need to be approved by you in writing before the order is placed. Any additional cost will need to be covered by you.
5.5. If you are ordering a topper or cake stand yourself, please carefully check the size with me to make sure it is suitable for your cake and ensure the lead time is in line with your event. I would always advise ordering as soon as possible. I cannot be held responsible for any errors in size, shape or design as the ordering has not been carried out by me.
5.6. I reserve the right not to use anything supplied by a third party if I feel it is unsuitable (for example if it is deemed to be poor quality or made from potentially toxic materials).
6. Alterations to orders
6.1. I am happy to make alterations to your cake design and order up to 8 weeks prior to your event date. Whilst every effort will be made to accommodate changes to the design, please note that changes within 8 weeks of the event cannot always be guaranteed.
6.2. Changes to cake designs may be subject to an additional cost. This will be discussed with you at the time. I reserve the right to increase a quoted price in the event you request a variation to the work agreed.
6.3. Please take the time to check the new copy of the order form with the amendments carefully and let me know by return if any changes are needed. See section 4.
7. Collection of cakes
7.1. I prefer to deliver all wedding cake orders personally, however if this is not possible, your order may be collected at a pre-arranged time. However, not all cakes are available for collection; it depends on the design and size of the cake. Cakes over three-tiers tall, or with intricate decoration are not suitable for customer collection.
7.2. Cakes that are collected by the customer are always boxed for transportation. I will provide full instructions on the care and handling of your cake. A signature is required upon collection, confirming that you have received your order in perfect condition and as specified. I do not take any responsibility for any damage that may occur to the cake once it has left my care.
7.3. I advise cakes be placed on a level, steady surface for transport e.g., in the boot of your car. I am happy to place the cake safely in the car for you if required. The cake should then be stored in the box in a cool place and out of direct sunlight until taken to the venue.
7.4. It is advisable that you use your car air-conditioning to keep the cake cool during transportation. I cannot be held responsible for cakes that have spoiled or become misshapen due to being left in a hot car or placed in direct sunlight or close to a heat source.
8. Delivery and set up of wedding cakes
8.1. I prefer to deliver and set up wedding cake orders myself. I will deliver your cake to your venue at a pre-arranged time. This will be discussed during the consultation, and I will liaise with the designated contact provided by you at the venue to arrange a delivery time.
8.2. If you have been advised of a change to the delivery time, please let me know as soon as possible. Depending on other orders on the day of delivery, I cannot always guarantee a change of delivery time will be possible.
8.3. Local delivery is charged at £25 within 10 miles of SG5 3PT. All London deliveries are charged at a flat fee of £75. This is inclusive of ULEZ and the London Congestion Charge. Other journeys are charged at 75p per mile for the return journey (mileage is calculated based on Google maps from SG5 3PT). Sunday and bank holiday deliveries will be subject to a £50 surcharge.
8.4. It is your responsibility to ensure you have given me the correct delivery address and delivery time. This will be on your cake booking form so please check it carefully.
8.5. In the extremely rare event that I may encounter a ‘force majeure’ e.g., severe weather conditions, public unrest, or other unexpected events that makes delivery to your venue impossible, you can be assured that I will do my best to deliver your cake as arranged. However, circumstances may be out of my reasonable control, and I may not be able to deliver your cake. In this eventuality, I cannot accept responsibility. Please ensure you have adequate wedding insurance in place to cover this eventuality.
8.6. It is your responsibility to ensure you have provided me with the set-up details and location of the cake at the venue. I cannot be held responsible for the location of the cake at the venue. Please ensure that the display location is level, stable and strong enough to hold the cake. It should not be directly in front of a heat source, in a sunny window/conservatory or hot marquee or in a location where it could be knocked easily by wedding guests.
8.7. I reserve the right to change the location of the cake at the venue if I feel it is unsuitable and may cause damage to the cake e.g., the cake table is in front of a large glass window, and it is an extremely hot day
8.8. I also reserve the right not to use a cake stand provided by you or the venue if I feel it will not hold the weight of the cake. I have a wide selection of suitable cake stands available to hire. This will be discussed at your consultation.
8.9. I will photograph the cake at the venue as proof that it has been delivered, set up and left in perfect condition.
9. Non-edible elements
9.1. Most of my stacked cakes will contain non-edible elements such as plastic dowels or cake toppers. I will advise you of any non-edible elements that need to be removed during cutting and provide written information about this to the venue.
9.2. As I will not personally be cutting the cake, I cannot accept any responsibility for any non-edible elements not removed prior to serving. I will give the venue written information concerning any non-edible elements they need to remove.
10. Shelf life
10.1. I recommend my cakes be eaten within 3 days of the event for them to be enjoyed at their best.
10.2. Left-over cake cannot be frozen.
11. Allergens and special dietary requirements
11.1. All allergy and special dietary requirements should be conveyed to Wild Autumn Cake Couture during the consultation. It is the customer’s responsibility to make me aware of any special dietary requirements that need to be accommodated in the making of the cake.
11.2. Unless otherwise stated, all cakes contain; gluten, butter and eggs, and are made in an environment that handles; nuts, soya gluten and other allergens. Gluten-free cakes can sometimes be made on request; however, I cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of the product.
11.3. I would recommend anyone with a severe nut; dairy or gluten intolerance does not eat my cakes.
11.4. I will provide full allergen information with the cake upon delivery to the venue.
11.5. Wild Autumn Cake Couture accepts no liability for customers suffering allergic reactions from eating my cakes.
12. Publication and promotional rights
12.1. The company, Wild Autumn Cake Couture, is the sole designer and owner of the final cake design. All rights in any original designs created and designed by the company shall remain the exclusive property of the company.
12.2. From time to time my designs may be published in the media e.g., wedding magazines, websites, and blogs. I reserve the right to use any image of a customer's cake made by me for publication after the delivery date unless previously agreed in writing between the customer and the company.
12.3. The customer has no ownership rights over any cake design. Exclusivity of cake designs between our customers is not guaranteed unless the customer commissions and exclusive design. Exclusive designs are subject to an additional cost of £150.
13. Commissioning a cake similar to another design
13.1. If you request a cake that is not my original design, I will seek the permission of the original designer to recreate it. Their permission cannot be guaranteed.
13.2. If you wish to have me recreate someone else’s design, I would prefer not to directly copy it, but to use it as a basis to design your cake so that it is unique to you. This can be discussed at your consultation.
14. Cancellations/refunds
14.1. The booking fee is non-refundable and non-transferable in the event of cancellation.
14.2. Cancellations from the date of booking until 28 days before the wedding will forfeit the booking fee.
14.3. Cancellations with less than 28 days’ notice are subject to full payment. If this has not already been paid then the final balance will be immediately payable upon cancellation. This final payment is non-refundable in the event of cancellation if that cancellation occurs within 28 days of the wedding date.
14.4. There may be a rare occasion when Wild Autumn Cake Couture needs to cancel an order due to exceptional circumstances beyond my control*. In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits, will be refunded. If required, I will also assist in finding a replacement baker of the same high standard to make your cake for you.
*This does not include a force majeure that may occur on the event day. See ‘Section 9.6’.
15. Change of wedding date
15.1. If you need to change your wedding date, please let me know as soon as possible. Any changes are subject to availability and are not guaranteed. Please liaise with me to check my availability before moving your wedding date. I always advise getting more than one new date option from your venue to give me and your other suppliers the best chance of being able to accommodate your new date.
15.2. Your new wedding date will need to be within 12 months of the date of the announced change for the original booking fee to be transferred.
15.3. If you are moving to a date further ahead than 12 months from the day you request the change, a new booking fee of £150 will be payable. The first booking fee will be classed as a cancellation and is not refundable or transferable. The new date will be classed as a new booking as it is highly likely I will have turned down other work for your first date. *
15.4. If you are moving your wedding to a date I am unavailable, unfortunately the booking fee will be strictly non-refundable as this covers work already completed in the run up to your wedding (this may include but is not limited to: phone calls, emails, completing and sending forms, holding consultations, providing taster boxes and it is also highly likely that I will have turned down other work for your original date).
15.5. Date changes to different years may be subject to an additional charge in line with our yearly cost increase e.g., a date change from 2026 to 2027.
15.6. Date changes from off peak days/months to peak days/months, may be subject to an additional charge e.g., a date change from a Thursday in January to a Bank Holiday in August.
15.7. I would strongly advise that you take out wedding insurance that covers you in the event of a cancellation/change of wedding date that is out of your control.
*If I am subsequently able to fill the original date with a new booking, I will deduct the first booking fee off the final balance of your cake.
16. Complaints
16.1. In the unlikely event there is an issue with your cake, it must be brought to my attention within 48-hours of the cake being delivered so I can be given the opportunity to assess the nature of the problem. I take any complaints very seriously.
16.2. If the complaint is regarding the quality of the cake, I may ask for the cake or the remainder of the cake to be returned to me within 48 hours of delivery for inspection.
16.3. If the complaint is regarding the design of the cake, I cannot be held responsible if is in line with agreed design laid out in the pre-approved booking form and email correspondence chain.
16.4. In the event of any complaints raised. I will only correspond with the person who placed the original order.
16.5. You must give me an opportunity to resolve the issue and agree not to post any defamatory comments or pictures on online forums or social media channels before discussing the situation with me and allowing me reasonable time to provide a satisfactory solution.
Wild Autumn Cake Couture reserves the right to revise and amend these terms and conditions. You will only be subject to the terms and conditions in force at the time you place your order with me. If you change your wedding date for any reason, you will be sent the most up to date terms and conditions with your new booking form and these will supersede any previously sent to you.
By paying your booking fee, you are agreeing to these terms and conditions, so please read them carefully.